DRM Error 3321 Causes & Resolution

-

[ problem background ]

 

adobe access drm needs download device-specific key before protected content can consumed. step called individualization. if user getting error code 3321 means individualization step failed.

 

[ root cause ]

 

the client needs make network connection http://individualization.adobe.com in order individualize. failure caused temporary network connection failure. verify: use browser , connect http://individualization.adobe.com/flashaccess/i15n/v5 . view page source. if fine see like:

 

<html>

<head>

</head>

<body>

<!-- version xxxxxxxxxx-->

</body>

</html>

 

 

[ resolution ]

make sure network connection fine.  pay special attention proxies , firewalls may in place. 

 

also, may add additional logic video application determine if able query url endpoing individualization in event handler 3321.  if connection isn't possible, display dialog end user check network connectivity issues (to http://individualization.adobe.com) - perhaps behind firewall or in network restricts access individualization server.

[ problem not resolved? ]

this article details adobe believes resolve 3321 errors.  if hasn't resolved issue, love hear more you!  please reply below following information:

 

- if don't see <html> code shown above, seeing?  please cut & paste.

- date & time noticed outage

- os & os version of affected computer

- browser & browser version of affected computer

hi eric,

 

currently, encountering "drm error 3321" because our pcs/notebooks not have connection internet “http://individualization.adobe.com”. thoese pcs in isolated network , no internet access.

 

is there way solve issue without connecting pcs/notebooks internet?

 

thank in advance.

soe



More discussions in Adobe Access DRM / Primetime DRM


adobe

Comments

Post a Comment

Popular posts from this blog

Thread: gpg: Conflicting Commands

-
Image
hi, relatively new linux (have used many live disks) , have had install of ubuntu 12.04 few days now. part have found easy use , have been comfortable it. have first question can't resolve myself: adding googles repository list. when first ran command supplied google found did not have wget installed. used apt-get install it. worked fine (as far can tell) re-ran googles code : wget -q https://dl-ssl.google.com/linux/linux_signing_key.pub -o- | sudo apt-key add -deb http://dl.google.com/linux/deb/ stable non-free , message 'gpg: conflicting commands' tell me going wrong , how fix please new script : wget -q https://dl-ssl.google.com/linux/linux_signing_key.pub -o- | sudo apt-key add linux_signing_key.pub need edit /etc/apt/sources.list , add line @ end deb http://dl.google.com/linux/deb/ stable non-free end hope find usefull edit: need root or use sudo make changes /etc/apt/sour...
Read more

Adobe Acrobat Pro , Terminal Server Use

-
hello,   a fellow employee requires adobe acrobat pro installed use, , management me have sorted out. employee uses thin client connect terminal server of administration work.   i require single license adobe acrobat pro used single user.   will there license issues installing adobe acrobat pro on terminal server?   can install adobe acrobat pro on terminal server?   thanks, david hi david,   yes, can install acrobat terminal servers... !   the licensing terminal server considered normal licensing process, means need buy many number of licenses acrobat number of users accessing terminal server (like citrix) access software. eg if 10 users accessing citrix server @ particular time use acrobat software need 10 licenses same. More discussions in Installing, Updating, & Subscribing to Acrobat adobe
Read more

when i try using AE CC 3d camera tracker after the first step it says "Analysis solve failed." help?

-
im attempting editor , trying edit segment video game (bo2) , im trying have text stick wall in video. every time try using camera tracker spends 5 minutes completing first step , guess succeeds because goes second step says "solving camera" or that, red bar appears saying "analysis solve failed." do? if you're trying use 3d camera tracker on movie froma vieo game not shot real camera, camera tracker unable solve "real" camera matched scene. More discussions in After Effects adobe
Read more