Printing from Reader XI crashes HP 2605 printer, please help

-

hello all,

 

my hp 2605dn printer reboots whenever trying print pdf files.  here steps i’ve performed determine issue printing pdf files , not other file types:

 

  1. mac osx 10.7.5, hp 2605dn, apple hp driver v19.6, hp firmware 20061114, 20071108 , 20120413 (per printer’s webpage.)
  2. disconnect printer power cord , ethernet cable @ least 24 hours.
  3. attach power cord only, power up, , print demo page directly printer menu successfully.
  4. attach network cable, reinstall printer, open printer queue, , attempt print test page osx menu; however, page doesn’t print, though printer queue says did
  5. open microsoft word, , print “hello world” successfully.
  6. second attempt print test page printer queue succeeds.
  7. print 1 page safari 6.0.5 successfully.
  8. open created pdf in preview 5.5.3 , print 2 pages, two-sided successfully.
  9. open same pdf adobe reader 11.0.03 , attempt print first page language level 2 , no download of asian fonts, encounter printer error.  printer displaying “printing document”, printer unresponsive button presses.
  10. delete print job printer queue.
  11. attempt print test page printer queue, queue displays “the printer not connected.”
  12. disconnect printer power cord , ethernet cable @ least 5 minutes.
  13. attach power cord only, power up, , print demo page directly printer menu successfully.  submitted test page printed well.
  14. attach network cable, , print test page printer queue successfully.
  15. print 1 page of same pdf preview successfully.
  16. print service page directly printer successfully.
  17. print network configuration page directly printer caused printer reboot.
  18. printing 1 page microsoft word caused printer reboot.
  19. printing demo page directly printer causes display , buttons freeze.
  20. toggle power button, , attempt print demo page directly printer results “79 error” , reboot.
  21. the same results obtained when repeating above steps, beginning step 2.

 

 

i’ve gotten pretty same behavior when trying print pdfs generic pcl , postscript drivers, selecting postscript language level 2 , 3 in pdf printing advanced options, , after updating printer hp 2605 firmware 20061114 20120413 20071108.  printer functional until attempt print pdf under adobe reader xi.

 

i appreciate guidance in resolving issue.

 

thanks,

ira

 

downgraded hp firmware 20071108 , encountered same issue.



More discussions in Acrobat Reader


adobe

Comments

Post a Comment