Presenter hung up in Preview mode

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i have presenter 9 project no longer works in preview mode.  did, , hangs , keeps spinning.  when publish it, same thing happens, spins.  however, when upload cloud server, works, none of videos play.  settings can check, or can assistance in troubleshooting issue?  thanks!

hello,

 

do have collaboration configured in project?

 

if yes, solve issue, please google "flash security settings". in search result, click on first link , select "always allow" >> click "edit location" >> on "add location" >> add "c:\" location , "confirm"

restart broswer.

 

now please check.

 

if issue occuring if "collboration" not configured, need investigate. please "package" presentation , send @ mvlele@adobe.com.

 

we check , let know solution.

 

regards,

mukul

adobe presenter engg. team.



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