Creative Cloud App Install Issues...

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(cc subscriber) installed new cc app, home , apps menus display blank window spinning "wait" icon...forever! files menu works, fonts menu works, behance menu displays "404"

misterarnold49,

 

welcome adobe community.

 

can please suggest if have tried reinstalling creative cloud desktop app already? if yes , kindly try following steps , let know if resolved problem .

 

  1. close creative cloud application.
  2. navigate oobe folder.
    windows: [system drive]:\users\[user name]\appdata\local\adobe\oobe
    mac os: /users/[user name]/library/application support/adobe/oobe folder
  3. delete opm.db file.
  4. launch creative cloud.

regards,

kartikay sharma



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