Downloading Problem

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hi,

 

i bought photoshop app through website yearly commitment. how can download it? keeps asking me serial number. on earth it? nobody provided me. never got confirmation email here purchace. what's going on? , why cannot contact regarding this?

 

appreciate reading this. thank you.

 

ekaterina.

hi ekaterina,

 

welcome community!

 

i see have active subscription of photoshop , serial number not required in subscriptions. please try , perform steps mentioned below:

 

logging out , logging in adobe creative cloud resets account information.

 

do 1 of following:

 

mac os:  go applications > adobe creative cloud > adobe creative cloud.

windows:  start menu, click search, , type adobe creative cloud.

 

click gear icon in upper-right corner , select preferences.

 



 

 

in preferences menu, under general, click account tab.

 



 

 

click sign out creative cloud.

 



 

 

when prompted, sign in adobe id (usually email address) a

 

 

thanks!

ankit



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