Can't create a new illustration. Problems occurred while saving the print file.

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i can't open new illustrator file. sends me error: can't create new illustration. problems occurred while saving print file. id:-1

 

i opened previous document created in cc, not allow me copy , paste items 1 doc another.

 

i have rebooted no avail.

 

system:

adobe creative cloud cc

mac book pro 2012

2.6 ghz intel core i7

8 gb 1600 mhz ddr3

is printer connected? turned on? driver date?

 

illustrator checks every time , writes information on printer file.



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