Illustrator CC crashes on startup

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hi, i,m using illustatror cc part of new cc package , crashing on startup.  want reinstall programme there no guidelines on how this.  have tried adobe support have failed phone me back..... software latest versions , i'm running on latest mac os

any appreciated.

hmm.

 

you can download the creative suite cleaner tool: http://www.adobe.com/support/contact/cscleanertool.html

run , select illustrator. when choose clean, ask if want tryto uninstall first. choose uninstall. invoke uninstaller... should set.

 

(there's better way this...)



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