Premiere Elements 11 Crashes
purchased premiere elements 11 , registered. created dvd , worked fine. created dvd , today not open exsisting project or new project , closes program when try open new or exsisting project.
decgeb drikna
what computer operating system running premiere elements 11 on? can assume have latest version of quicktime installed , running program administrator and/or user account administrative privileges?
what computer resources like?
are saying have created 2 dvd-video on dvds date?
focusing on projects not open, did move of media went them new location after save/close of projects?
if @ damaged project angle, might want review adobe troubleshooting on type of situation:
http://helpx.adobe.com/premiere-elements/kb/troubleshoot-damaged-projects-premiere-element s.html
from point of review of new , old projects not opening, let try first flushing preferences. assuming windows 7 or 8 64 bit....we want delete adobe premiere elements prefs file. path is:
local disk c
users
owner
appdata
roaming
premiere elements
11
and in 11 folder adobe premiere elements prefs file delete. if not work, try deleting whole 11 folder in adobe premiere elements prefs file exists. make sure working folder options show hidden files, folders, , drives active can see path.
also, check out scratch files assure have them set save hard drive location adequate hard drive space accept them. see edit menu/preferences/scratch disks able see scratch disks directed free hard drive space @ location.
just how large these 2 dvd-video projects completed before new , old projects not opening problem hit?
please review. looking follow up.
thanks.
atr
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