Grey screen is displayed when loading pdf file in Adobe 11

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hi,

pdf file not loaded in adobe reader 11. time getting grey screen instead of pdf file. time application displaying message saying stopped working. happening sporadically. if downgrade adobe reader version 9, not getting above said issue. known issue adobe reader 11. if known issue, work around available it. many persons using our product got affected because of issue. pls me resolve issue. have attached screen shot of issue.

 

greyscreen.jpg

what operating system?

 

are these local or online files?  if online, in browser?



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