Reply to Stacy re problem not resolved

-

hi stacy, said:

have tried logging in under old email? can manage subcription following these steps:

 

*sign in top right corner using adobe.com credentials

*click on name (same location) , select ‘my products , services’

*from there can check on status, log in/account info, etc.

 

let know how goes!

 

my reply:

i clicked on url in reply (view full discussion) couldn't figure how/where answer you.

there yes/no option asking if suggestion of use. clicked no, hoping allow me reply, didn't.

hence reply follows:

i can login new/changed email & can see subs & services says have adobe export annual 6 months left.

but when trying convert file pdf word or excel stays in "uploading file adobe exportpdf online ...." &

not stop "uploading" . . . 2 hours later file still "uloading" & no, it's not related file size, same thing irrespective. further, have converted bigger files without incident. seems me there mis-merger of information/authentication between old email (which no longer valid i.e. cannot login email) & new email.

 

please help.

many thanks

debbie



More discussions in Adobe ExportPDF (read only)


adobe

Comments

Post a Comment

Popular posts from this blog

Thread: gpg: Conflicting Commands

-
Image
hi, relatively new linux (have used many live disks) , have had install of ubuntu 12.04 few days now. part have found easy use , have been comfortable it. have first question can't resolve myself: adding googles repository list. when first ran command supplied google found did not have wget installed. used apt-get install it. worked fine (as far can tell) re-ran googles code : wget -q https://dl-ssl.google.com/linux/linux_signing_key.pub -o- | sudo apt-key add -deb http://dl.google.com/linux/deb/ stable non-free , message 'gpg: conflicting commands' tell me going wrong , how fix please new script : wget -q https://dl-ssl.google.com/linux/linux_signing_key.pub -o- | sudo apt-key add linux_signing_key.pub need edit /etc/apt/sources.list , add line @ end deb http://dl.google.com/linux/deb/ stable non-free end hope find usefull edit: need root or use sudo make changes /etc/apt/sour...
Read more

Adobe Acrobat Pro , Terminal Server Use

-
hello,   a fellow employee requires adobe acrobat pro installed use, , management me have sorted out. employee uses thin client connect terminal server of administration work.   i require single license adobe acrobat pro used single user.   will there license issues installing adobe acrobat pro on terminal server?   can install adobe acrobat pro on terminal server?   thanks, david hi david,   yes, can install acrobat terminal servers... !   the licensing terminal server considered normal licensing process, means need buy many number of licenses acrobat number of users accessing terminal server (like citrix) access software. eg if 10 users accessing citrix server @ particular time use acrobat software need 10 licenses same. More discussions in Installing, Updating, & Subscribing to Acrobat adobe
Read more

when i try using AE CC 3d camera tracker after the first step it says "Analysis solve failed." help?

-
im attempting editor , trying edit segment video game (bo2) , im trying have text stick wall in video. every time try using camera tracker spends 5 minutes completing first step , guess succeeds because goes second step says "solving camera" or that, red bar appears saying "analysis solve failed." do? if you're trying use 3d camera tracker on movie froma vieo game not shot real camera, camera tracker unable solve "real" camera matched scene. More discussions in After Effects adobe
Read more