File Sync | FAQs

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here answers few questions may need before start. if question not here, feel free start new discussion.

 

 

what types of files can upload , preview on creative cloud?

you can preview many creative file types directly in web browser on computer, tablet, or smartphone. these file types include: psd, ai, indd, jpg, pdf, gif, png, photoshop touch, ideas, , others.

 

what operating systems supported?

the creative cloud app supports mac os 10.7, 10.8 , windows 7 , 8 (both 64-bit , 32-bit versions). broadband internet connection required able sync files , fonts.

 

is there file size limit?

using sync files creative cloud app desktop, can upload files 5 gb. if attempt upload larger, may see unexpected errors.

on creative cloud website, can upload files 1 gb. if attempt upload larger, can see unexpected upload failures.

 

when files moved in local creative cloud files folder still exist locally? available when disconnected?

yes. when move files in local creative cloud files folder , creative cloud app running, automatically sync creative cloud. when @ these files in finder or explorer, can see status. files syncing have blue arrows, , files sync'd cloud have green check mark.

if don't have internet connection, syncing automatically pauses , resumes when connection restored. while disconnected, have complete access these files editing. menu , tray icons change status let know when disconnected/connected , if sync active.

 

what happens if delete files creative cloud files folder?

file deletions sync creative cloud , other devices linked account. files deleted creative cloud files folder first placed in archive files section of files page. same true of files deleted files page. quota counts archived files well, it's necessary permanently delete files free storage space. can browse archived files in files view of creativecloud.com website restore or unarchive or permanently delete files free storage.

 

what order files sync in?

files in creative cloud files folder sync alphabetically, directory.



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