Adobe Premiere Pro CC Crashes on Launch

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i have been creative cloud subscriber since july 2012.  have been using premiere pro cs6 since subscribed.  today tried downloading recent premiere pro cc. unfortunately, after numerous attempts on part, continues crash on startup.  here have tried far after researching issue online , on support page:

 

  • i found recent premiere pro update , installed that.
  • i tried updating nvidia graphics card.
  • i tried disabling nvidia graphics card.
  • i tried uninstalling adobe premiere cc , reinstalling.
  • i tried logging out of creative cloud , re signed in.

 

i continue have same problem crashing.  below error report receive.

 

problem event name:            bex64

  application name:    adobe premiere pro.exe

  application version: 7.0.0.342

  application timestamp:        5176598d

  fault module name:

            stackhash_1dc2

  fault module version:          0.0.0.0

  fault module timestamp:     00000000

  exception offset:     0000000000000000

  exception code:       c0000005

  exception data:        0000000000000008

  os version:  6.1.7601.2.1.0.256.48

  locale id:     1033

  additional information 1:    1dc2

  additional information 2:    1dc22fb1de37d348f27e54dbb5278e7d

  additional information 3:    eae3

  additional information 4:

            eae36a4b5ffb27c9d33117f4125a75c2

 

thank you,

tim clott

tclott@sbcglobal.net (also creative cloud id)

hi tclott@partners2media.com,

please run premiere pro in compatibility mode , try launch premiere pro.

 

naviagte c/program files/adobe/premiere pro cc/premierepro.exe/right click , go properties/compatibility , select run program in compatible mode win 7.

 

regards,

romit sinha



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