Photoshop Element bought in AppStore fails to launch

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dear all,

 

i've bought element 11 in appstore , after launch get:

process:     adobe photoshop elements 11 editor [6249]
path:        /applications/adobe photoshop elements 11 editor.app/contents/macos/adobe photoshop elements 11 editor
identifier:  com.adobe.pse11editor
version:     11.0 (11)
app item id: 571583293

app external id: 11641628

code type:   x86 (native)

parent process:  launchd [622]

user id:     501

 

date/time:   2013-08-17 20:55:40.370 +0200
os version:  mac os x 10.8.4 (12e55)

report version:  10

 

interval since last report:      2089496 sec
crashes since last report:       347

per-app crashes since last report:   4

anonymous uuid:                 

 

crashed thread:  0

 

exception type:  exc_breakpoint (sigtrap)

exception codes: 0x0000000000000002, 0x0000000000000000

 

application specific information:

dyld: launch, loading dependent libraries

 

dyld error message:

  library not loaded: @executable_path/../frameworks/adobemps.framework/versions/a/adobemps

  referenced from: /applications/adobe photoshop elements 11 editor.app/contents/macos/adobe photoshop elements 11 editor

  reason: image not found

 

binary images:

0x1000 -  0x322afeb +com.adobe.pse11editor (11.0 - 11) <48bfb642-9109-c66e-a878-7166d58a7f91> /applications/adobe photoshop elements 11 editor.app/contents/macos/adobe photoshop elements 11 editor

0x3fc5000 -  0x40befef +com.yourcompany.ems (1.0 - 1) <7ab382ed-e2ce-82f5-2cf7-318c691e1b87> /applications/adobe photoshop elements 11 editor.app/contents/frameworks/ems.framework/versions/a/ems

0x416e000 -  0x4174fff  org.twain.dsm (1.9.4 - 1.9.4) <a001befa-f163-340e-bb1a-c2905f9fc65b> /system/library/frameworks/twain.framework/versions/a/twain

0x417c000 -  0x4362ff7 +adobelinguistic (3) <af804353-8b13-7180-f2c8-832361eb2d5a> /applications/adobe photoshop elements 11 editor.app/contents/frameworks/adobelinguistic.framework/versions/3/adobelinguistic

0x8fef1000 - 0x8ff23e57  dyld (210.2.3) <23dbdbb1-1d21-342c-ac2a-0e55f27e6a1f> /usr/lib/dyld

0x90801000 - 0x909e9ffb  com.apple.corefoundation (6.8 - 744.19) <ddd3aa21-5b5f-3d8f-b137-ad95fca89064> /system/library/frameworks/corefoundation.framework/versions/a/corefoundation

0x909fb000 - 0x90a63ff7  com.apple.framework.iokit (2.0.1 - 755.24.1) <70de925b-51e8-3c65-8928-fb49fd823d94> /system/library/frameworks/iokit.framework/versions/a/iokit

0x914c4000 - 0x92080ff3  com.apple.appkit (6.8 - 1187.39) <aca24416-d910-39b8-9387-52a6c6a561f8> /system/library/frameworks/appkit.framework/versions/c/appkit

0x92cde000 - 0x92ce5ffe  com.apple.agl (3.2.1 - agl-3.2.1) <d0a9b878-7f1f-3210-b6af-91d2dbeff21b> /system/library/frameworks/agl.framework/versions/a/agl

0x92ff4000 - 0x93002fff  com.apple.opengl (1.8.9 - 1.8.9) <1872d2cd-00a8-30d1-8ecc-b663f4e4c530> /system/library/frameworks/opengl.framework/versions/a/opengl

0x93553000 - 0x936cbff5  com.apple.quartzcore (1.8 - 304.3) <f2efc117-cdc6-3252-a4a8-880965764385> /system/library/frameworks/quartzcore.framework/versions/a/quartzcore

0x94fb1000 - 0x952d1ff3  com.apple.foundation (6.8 - 945.18) <bdc56a93-45c5-3459-b307-65a1cce702c5> /system/library/frameworks/foundation.framework/versions/c/foundation

0x96e13000 - 0x96e13fff  com.apple.carbon (154 - 155) <c0a26e7b-28f1-3c7e-879e-a3cf3ed5111c> /system/library/frameworks/carbon.framework/versions/a/carbon

0x96f38000 - 0x971f8ff3  com.apple.security (7.0 - 55179.13) <000fd8e9-d070-326a-b386-51314360fd5c> /system/library/frameworks/security.framework/versions/a/security

0x98375000 - 0x983b7ff7  libcups.2.dylib (327.6) <d994a44f-ccdd-3d40-b732-79cb88f45908> /usr/lib/libcups.2.dylib

0xb0000000 - 0xb001afe3 +com.adobe.ahclientframework (1.7.0.56 - 1.7.0.56) <928d8fad-dee7-f1d0-fe17-fa7f4e4c1e48> /applications/adobe photoshop elements 11 editor.app/contents/frameworks/ahclient.framework/versions/a/ahclient

 

model: imac9,1, bootrom im91.008d.b08, 2 processors, intel core 2 duo, 2.93 ghz, 8 gb, smc 1.37f3

graphics: nvidia geforce gt 120, nvidia geforce gt 120, pcie, 256 mb

memory module: bank 0/dimm0, 4 gb, ddr3, 1067 mhz, 0x029e, 0x434d5341344758334d314131303636433720

memory module: bank 1/dimm0, 4 gb, ddr3, 1067 mhz, 0x029e, 0x434d5341344758334d314131303636433720

airport: spairport_wireless_card_type_airport_extreme (0x14e4, 0x8e), broadcom bcm43xx 1.0 (5.106.98.100.17)

bluetooth: version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports

network service: airport, airport, en1

serial ata device: wdc wd6400aaks-40h2b0, 640,14 gb

serial ata device: optiarc dvd rw ad-5670s

usb device: built-in isight, apple_vendor_id, 0x8502, 0x24400000 / 2

usb device: ir receiver, apple_vendor_id, 0x8242, 0x04500000 / 3

usb device: usb receiver, 0x046d  (logitech inc.), 0xc52b, 0x04300000 / 2

usb device: brcm2046 hub, 0x0a5c  (broadcom corp.), 0x4500, 0x06100000 / 2

usb device: bluetooth usb host controller, apple_vendor_id, 0x8215, 0x06110000 / 4

 

i tryed remove , reinstall application same result.

can me because bought , can't use it...

 

thanks

jd

hi,

please follow mentioned kb: http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-errors-freezes-install-photoshop .html , let know whether worked.

 

regards,

romit sinha



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