Photoshop won't open files

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hello there,

 

i'm using photoshop cs6 extended (64-bit) few month without problems. doesn't when clicking "file" > "new..." or trying open picture or psd-file. i've tried same older photoshop version (cs5), here won't work.

 

does know why?

reset preferences per:

 

http://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html



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